After profitably scaling our online business to over €150M in less than three years, we successfully entered retail this year — launching in over 5,000 stores! Now, we’re focused on accelerating this channel and transforming HOLY into a true international omnichannel brand.

To fuel this exciting journey, we’re looking for a Working Student in Retail Operations to strengthen our team and help ensure smooth execution across all retail processes.

Your Impact

• Order Management: Oversee the full order flow from our retail partners - from placement to delivery - coordinating with 3PL providers and ensuring accurate product, pricing, and data updates.

• Customer Service: Be the first point of contact for retail partners, building our retail support processes and ensuring top satisfaction.

• Collaboration & Onboarding: Work closely with operations and retail teams to onboard new partners seamlessly and support integrations.

• Optimization: Monitor logistics performance, assist with fleet management, and share regular insights to improve delivery reliability and efficiency.

Why This Role Matters
This role is your chance to play a pivotal part in HOLY’s retail expansion, ensuring flawless execution as we scale offline and continue our transformation into an omnichannel brand.

• Execution-oriented: You have the ability to pursue operational goals and execute day-to-day activities largely independently.
• Exceptional organization: Quick adaptation to shifting priorities with close attention to detail.
• Problem-solving mindset: Strong analytical and critical thinking skills to resolve complex issues efficiently, prioritize tasks, and collaborate effectively with team members.
• Strong communication skills: Verbal and written communication excellence, active listening, empathy, and a positive attitude in all customer interactions.
• Language proficiency: Fluency in German (MUST) with excellent business English skills.
• Educational requirement: Valid certificate of enrollment.
• Additional qualification: Valid driving license.

• A successful and growing company: Join a company that has been growing profitable and quickly for the last 36+ months and have raised a series B, while many other e-commerce companies are struggling.
• Awesome team: Join an awesome team of colleagues who are ambitious, funny, down-to-earth, and authentic. Get to know us and see for yourself!
• Top product: Marketing is important, but a good product is essential. Our differentiated soft drinks have won over customers. Check out our Trustpilot reviews or contact us for free samples.
• Future of e-commerce: Be part of the future of e-commerce and help set new standards in many areas. Work with the best minds in the industry.
• Startup culture: Join a startup culture that values flat hierarchies, fast pace, and personal development. With us, you can make a real impact.
• Perfect setup: Enjoy a perfect setup that includes all the requirements of a modern employer, such as a central office in Berlin Prenzlauerberg, flexible working hours, and much more.

1. Getting to know you: We will have a 30 minute screening interview where we will talk to you more about HOLY and the position and see if our expectations match.
2. Case study: As soon as you have successfully completed the first interviews, you will receive a case study to complete at home.
3. On-site interview: In the meeting, Jonas, our Retail Operations Manager and the team will discuss your case study with you and answer questions.
4. Interview with Ben: As a strong cultural fit is important to us, you will have a final meeting with Ben, our Retail Director. This gives both you and us the opportunity for a final check.
5. Job offer and decision: If everything goes well, you will receive an offer and we are ready to embark you this journey together with you!