​We’re looking for a Chief Operations Officer to build the operational engine that powers HOLY’s next chapter—from €100M to €1B. At HOLY, operations aren’t just a backend function—they define the customer experience. Every delivery, support ticket, and logistics moment is a brand touchpoint. Our ops are fast, human, and (when done right) a little bit magical.

You’ll take full ownership of ~50% of the company’s P&L and lead a team of 20+ across Supply Chain, Fulfillment and Customer Service. You’ll balance CX, scale, growth, and profitability, while serving as the operational bridge between Product, Retail, Growth, and Finance.

Why now? We’re expanding fast—new countries, new channels, more complexity. We need a COO who brings structure and systems without killing the magic—someone who helps us scale the culture, quality, and customer love we’re known for.

YOUR RESPONSIBILITIES

Production & Supply Chain Management

• Lead global planning, procurement, inventory, and manufacturing across D2C and retail
• Manage strategic partners including co-manufacturers and ingredient suppliers
• Drive long-term investments (e.g. JVs, machinery) to ensure scalable and resilient operations

Logistics, Fulfillment & Delivery Excellence

• Oversee warehousing, fulfillment, and last-mile delivery across all key markets
• Manage 3PLs to ensure speed, reliability, and cost-efficiency
• Build infrastructure that scales across channels—while keeping every delivery a brand moment

Customer Service & Experience

• Lead a high-performing CS team that’s fast, human, and deeply HOLY
• Scale support through automation and AI—without losing warmth and personality
• Own key experience KPIs (NPS, CSAT, resolution time) and elevate the post-purchase journey

Systems, Forecasting & Cross-Functional Execution

• Own ERP (Odoo) as a strategic platform for transparency, accuracy, and collaboration
• Design lean workflows that connect Ops with Finance, Growth, Product, and Retail
• Lead planning processes (S&OP, retail ramp-ups, launch readiness) to ensure smooth execution

Team & Leadership

• Lead and scale a 20+ person team across Ops, Supply Chain, CS, and Program Management, with senior leads for each function reporting into the COO
• Report directly to the Co-CEO, aligning day-to-day operations with broader company strategy
• Build a culture of clarity, ownership, and execution—with heart—by coaching senior leaders and developing the next layer of talent

SUCCESS LOOKS LIKE...

You drive customer experience, scalability, efficiency, and uncompromising quality—together.

KPIs include:

• OTIF (On-Time-In-Full delivery) across channels
• Gross margin & fulfillment cost per order
• Inventory health (turns, coverage, accuracy)
• Customer satisfaction (NPS / CSAT) driven by high-quality delivery and fast resolution times
• ERP adoption & cross-functional data quality
• Operational cost control, quality assurance & P&L contribution

• You think in systems—but stay human. You bring structure and scale without losing agility or customer magic
• You’ve done this before. You’ve led Ops orgs from €50M–€500M+ and know what breaks as you scale
• You care about brand experience. Every touchpoint—from unboxing to support—is part of what makes customers love HOLY
• You’re a cross-functional bridge. You align teams, keep launches on track, and make chaos feel calm
• You lead with heart. You build teams where people thrive, not just perform
• You thrive in founder cultures. You love moving fast, thinking big, and challenging the status quo—without ego
• You’re based in Berlin—or excited to relocate. This role is central to the team, and we believe the magic happens when we build together in person

WHAT YOU BRING

• 8–12+ years in senior Ops or Supply Chain roles—ideally in CPG or B2C
• Proven P&L responsibility and experience balancing growth, cost, and quality
• Strength in strategic problem-solving, negotiation, and vendor management
• Hands-on experience with supplier negotiations and navigating complex, dynamic supply environments
• ERP expertise (ideally Odoo), with deep forecasting and process design skills
• Familiarity with geopolitical SCM (e.g. China sourcing, customs, EU/US regulation)
• Strong communicator in English, ideally also German

• Huge scope, huge impact: Own 50% of the P&L and shape HOLY’s next growth phase
• A culture worth joining: Low ego, high trust, strong ownership—and a lot of laughter
• Modern setup: Coolest office in Berlin, flexible hours, and a lot of autonomy
• Beloved product: Check our reviews—our customers genuinely love us
• Competitive comp: Strong salary and equity package
• Work with a team that cares: About the brand, the people, and making it fun

This is a key leadership hire. You'll meet all major stakeholders—from founders to peers to direct reports—to make sure the fit is mutual. Here’s what to expect:

1. Intro Call: 30-min with Fredi (Co-CEO & Co-Founder)
2. Case Study: A short, role-relevant task to explore your thinking
3. On-site Interview: Deep dive with future peers and direct reports
4. Founder Interview: Final conversation with all three HOLY founders
5. Board Interview & Reference Calls: Meet selected board members and share references for final alignment
6. Offer: If it’s a match—we’re ready to build!

If you have any questions or feedback, please send an email to jobs@weareholy.com.