Do you feel at home in customer service and are you happy to take on responsibility? The customer is king is not just an empty phrase for you, but a principle? Would you like to expand the customer support of a fast-growing soft drinks start-up? Then you've come to the right place in our team!

Join us on an exciting journey and help us drive the soft drinks revolution. We offer you an exciting insight into one of the fastest-growing consumer brands in Europe, with real development opportunities and lots of fun.

Responsibilities: 

• First point of contact for customers: In day-to-day business, you are the first point of contact for all questions, problems, and suggestions from our customers. When problems arise, you get to the bottom of them and find the best solution for the customer. You live proactive customer service through and through and enjoy getting the best out of even the most difficult situations.
• Internal team communication: You are the voice for our customers within the company and ensure that our customers' feedback is communicated to the team internally. This enables us to continuously optimize our service. After all, nobody knows our customers' wishes and suggestions better than our customer service team.
• Support our growth: Our rapid growth at HOLY requires constant optimization and expansion of our processes and structures. As part of the team, it is your job to identify and tackle problems and challenges so that we can offer our customers the best possible HOLY experience. 

The most important thing is that you're motivated to take on real responsibility and that you're comfortable with different approaches and different types of people. In addition, to be successful in this role you will need the following things:

• Experience in customer service and/or community management and have a good sense of how to best resolve customer concerns.
• Fluency in French and conversationally confident in English.
• You don't run away from challenges, but always find the best solution for customers.
• Strong team spirit, because only as a team can we continuously develop HOLY.
• You are willing and able to work at weekends.
• Ideally, you have already worked with Shopify and other customer service tools.

• A successful and growing company: Join a company that has been growing profitable and quickly for the last 17 months and raised a series A, while many other e-commerce companies are struggling.
• Huge impact and career growth: Enjoy a huge impact on how HOLY is seen on the market and the opportunity to climb up the career ladder. The sky is the limit!
• Awesome team: Join an awesome team of colleagues who are ambitious, funny, down-to-earth, and authentic. 
• Top product: Marketing is important, but a good product is essential. Our differentiated soft drinks have won over customers. Check out our reviews.io reviews or contact us for free samples.
• Future of e-commerce: Be part of the future of e-commerce and help set new standards in many areas. Work with the best minds in the industry.
• Scale-up culture: Join a scale-up culture that values direct and transparent communication, fast pace, and personal development. With us, you can make a real impact.
• Perfect setup: Enjoy a perfect setup that includes all the requirements of a modern employer, such as a central office in Berlin Mitte, flexible working hours, benefits and much more.
  
  Find out more about HOLY and our team on our careers page.

As we are experiencing rapid growth and have ambitious plans, the optimal start date for the position is today. Nonetheless, we are prepared to patiently await the arrival of the ideal candidate, recognizing that quality ultimately yields the best results.

1. Getting to Know You: You will have a 30-minute screening interview with Joscha, our Customer Service Team Lead where you will talk about your experience, HOLY, and the position in more detail and see if our expectations match.
2. Case Study & Advanced Discussion: Once you have successfully completed the first interview, you will receive a case study so that we can get an optimal impression of your skills. We will invite you to a second interview (90 minutes) to discuss the case study and other questions. You will get to know other team members and at least one of our three founders.
3. Job Offer and Decision: If everything goes well, you will receive an offer and we are ready to embark you this journey together with you!

If you have any questions or feedback, please send an email to jobs@weareholy.com.